Company Details:

Nairobi,   Kenya

Internship

Closing Date for Receiving Applications:
30-10-2020
KSh. -

Job Details

Job Level Entry Level
No. of positions available 1
Department Customer Service
Industry Information Technology

Job Description

  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
  • Resolve complaints by enquiring about the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
  • Respond to customer inquiries by understanding inquiry; reviewing previous inquiries and responses; gathering and researching information; assembling and forwarding information; verifying customer’s understanding of information and answer.
  • Communicating with customers through various channels.: telephone calls, Skype, Live chat, Emails, whatsApp and any new developments in communication.
  • Respond to customer inquiries by understanding inquiry; reviewing previous inquiries and responses; gathering and researching information; assembling and forwarding information; verifying customer’s understanding of information and  answer.
  • Improve quality of service by recommending improved processes; identifying new product and service applications.
  • Accomplish customer service responsibilities effectively and contribute to the achievement of the organization mission and vision by completing related tasks as needed.

Job Requirements

Minimum Requirements

  • Proven customer support experience
  • Have a good understanding of our products, services, and customer service processes.
  • Ability to maintain a positive, empathetic and professional attitude toward customers at all times.
  • Understand the professional use of the telephone and adequately handle, document, follow-up and give comprehensive reports for clients’ requests
  • Familiar with CRM systems and practices.
  • Strong phone contact handling skills and active listening
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Engage with clients professionally and with integrity and respect.
  • Ability to multitask, prioritize and manage time effectively.

Required Skills

Preferred Candidate Personality

Additional Information

Job Advertisement Details

Advertise Job From - Start Date 08-9-2020
Post Job as Anonymous No
Email Address / URL to receive applications info@xupajobs.com
Would you like to feature this job ? No
Feature Job - Start Date

Company Details

Company Description

deep Africa is an online web hosting company.