Company Details:

OtherNanyuki,   Kenya

Job Category:

Closing Date for Receiving Applications:
KSh. -

Job Details

Job Level Lower Management
No. of positions available 1
Department Operations
Industry Tourism & Hospitality

Job Description

  • Provide managerial leadership to all staff.
  • Responsible for creating a collaborative and cohesive work environment with the HODs.
  • Ensure the hotel premises are in operative condition having met all safety regulations, health, legal and licencing requirements.
  • Conduct regular operations team meetings to discuss operational matters, sales targets, guest experience feedback, restaurant feedback and any staff issues.
  • Closely monitor departmental overheads/ expenditures and keep them within allowable cost margins.
  • In collaboration with the respective HOD, inspect store inventory and ensure stocks are in adequate levels and of acceptable quality.
  • Work with the purchasing officer to establish a vendor’s database which includes vendor details, pre-qualification criteria, comparative price lists, contracts and periodic assessment evaluations.
  • With the respective HOD, implement departmental SOPs and monitor the same on routine operational spot checks.
  • Conduct routine inspection of premises to ensure cleanliness, ambience, service readiness and proper staff grooming.
  • Facilitate interdepartmental coordination to ensure smooth operations at all times.
  • Continuously develop human capital by providing mentorship and coaching to HODs and support staff.
  • Be on call to deal with guest complaints and emergency issues.
  • Offer guidance on hotel marketing and assist on sales leads and conversion into guaranteed business.
  • Set-up, reassess all monthly departmental/ staff sales targets.
  • Review and analyse hotel operations to identify inefficiencies and areas of improvement.
  • Oversee all hotel projects and liase with contractors for their timely completion.
  • Prepare required financial reports, budgets and revenue forecasts.
  • Prepare, circulate and present customized reports to the HODs and Board of Directors.
  • Provide prompt and consistent feedback to the Board on the entire scope of hotel operations.

Job Requirements

Minimum Requirements

  • A Bachelor’s degree in Hotel Management.
  • 5-7 years’ cross departmental experience in the hospitality industry, with at least 3 years in top management/ operations manager role.
  • Computer literacy and proficiency in use of the Hotel Information Management Systems.

Required Skills

Preferred Candidate Personality

Additional Information

Job Advertisement Details

Advertise Job From - Start Date 12-4-2021
Post Job as Anonymous No
Email Address / URL to receive applications
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Feature Job - Start Date

Company Details

Company Description

Naro Moru River Lodge strives to be the preferred provider of hospitality services that exceed customer expectations.